Vertical Lead LLC Privacy Policy

Last Updated: 06/13/2025

Vertical Lead LLC (“Vertical Lead,” “we,” “our,” or “us”) is committed to protecting your privacy and maintaining the highest standards of transparency, integrity, and data security. This Privacy Policy outlines how we collect, use, store, and share your personal information when you interact with our website, services, and communications, including SMS and email correspondence.

By using our website or submitting your information, you agree to the terms described in this policy.

Information We Collect

We may collect the following types of personal information:

Name, email address, phone number, mailing address
Contact details and form responses submitted via our website
User preferences and communication history
IP address, browser type, device identifiers, and usage data
Geolocation and time-zone information
Interaction data (e.g., SMS opens, email clicks, ad engagement)

How We Collect Information

We collect information in the following ways:

Directly from you – when you fill out a form, book an appointment, request information, or contact us
Automatically – via cookies, pixels, and tracking technologies when you visit our website
Through communication – such as phone, SMS, or email interactions
Via third-party platforms – where permitted, to deliver or support our services

How We Use Your Information

We use your information to:

Deliver and personalize our services
Communicate with you, including appointment reminders, confirmations, and service follow-ups
Send marketing messages (only with your consent)
Monitor and improve our services and marketing performance
Comply with legal obligations
Prevent fraud, abuse, or unauthorized system access

SMS/Text Message Communications

By providing your phone number, you consent to receive SMS/text messages from Vertical Lead LLC. These messages may include:

Appointment confirmations and reminders
Service updates and notifications
Limited-time offers or marketing promotions (with explicit opt-in)

Your SMS rights include:

Consent Disclosure: You must opt in by submitting your phone number through a form with clear SMS consent language.
Opt-Out: You can opt out at any time by replying STOP to any message. This will immediately unsubscribe you.
Support: Text HELP for assistance or email us at support@verticallead.io
Frequency: Message frequency may vary depending on your engagement with our services.
Carrier Notice: Message and data rates may apply. Check with your mobile provider.

Required SMS Disclosure Language:

“No mobile information will be shared with third parties/affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.”

Email Communications

You may receive service or promotional emails from us. Each email contains an unsubscribe link. You can opt out at any time.

We comply with the CAN-SPAM Act and applicable email marketing laws
You may manage preferences through provided links or by contacting us directly

Cookies and Tracking Technologies

We use cookies, tracking pixels, and similar technologies for:

Website performance and user behavior analysis
Audience measurement and marketing optimization
Improving site experience and advertising relevance

You may manage or block cookies in your browser settings.

How We Share Your Information

We do not sell or rent your personal data.

We may share information only with:

Authorized service providers (e.g., CRM, hosting, SMS/email platforms)
Legal authorities when required by law or court order
Subcontractors assisting in business operations under strict confidentiality

All partners are contractually obligated to handle data securely and only as instructed.

Data Security

We employ administrative, physical, and technical safeguards, including:

Secure encryption protocols
Limited access controls and authentication
Routine system monitoring and audits
Internal training on proper data handling

Despite our efforts, no system is entirely secure. You use our services at your own risk.

Data Retention

We retain your data only as long as necessary for business, legal, or regulatory purposes. You may request deletion, subject to any retention obligations under the law or contracts.

Your Rights

You may:

Request access to your data
Correct inaccurate or outdated data
Request deletion of your information
Withdraw consent for communications at any time
Opt out of marketing emails or texts

Third-Party Links

Our website may include links to other websites. We are not responsible for the privacy practices of third parties. We encourage you to review their privacy policies.

Children’s Privacy

Our services are intended for users 18 and older. We do not knowingly collect data from minors. If you believe a minor has submitted information, please contact us immediately.

International Users

Our services are based in the United States. If you access our site from another country, your data will be processed in the U.S. and subject to U.S. laws.

Changes to This Policy

We may update this policy from time to time. Changes will be posted here with a revised “Last Updated” date. Continued use of our services indicates your acceptance of the revised terms.

Contact Us

For questions or concerns regarding this policy or your data, contact us at:

Vertical Lead LLC
323 Sunny Isles Boulevard, 7th Floor
Sunny Isles Beach, FL 33160
Email: support@verticallead.io